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Solutions for Customer Driven Initiatives
Closed Loop provides systems integration and process solutions focusing on customer-driven initiatives. We have proven cross-industry experience leading and implementing medium to large scale programs. With expertise implementing leading CRM applications, we can help plan and deliver the right set of solutions and processes across your organization. Closed Loop has extensive cross-industry implementation experience with leading CRM, Ordering, Billing, Marketing/Analytical, and Sales applications including Amdocs, Siebel, PeopleSoft CRM, e.Piphany, and SAS Marketing Automation.
Focus on customer-centric process and technology solutions
• Customer lifecycle processes , best practices, & systems
Leading project management and solution delivery toolsets
• Vendor selections
• Business case development
• Program definition and roadmapping
• Project planning
• Issue management
• Customer experience auditing
• Fit/gap analysis
• Functional & systems requirements
• Process improvement
• Solution design & integration
• Systems testing
• Training and change management
Our functional expertise is deep, covering a wide array of leading enterprise software applications:
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